Guests may cancel up to 2 days before check-in and receive a full refund.

Modifications to Existing Reservations

We always try to assist guests with changes to their reservations.

However, no promise of modification can be granted until we check availability, flexibility and assess case by case.

Same applies to resolution cases and refund requests for stay issues.

Refund Methods and Processing Timelines

Cash refunds can be collected immediately from our office.

Bank transfers and online refunds can be requested and may take up to 14 days, or longer, depending on the bank's processing times.

No-Show Policy

If a guest does not arrive and does not cancel, it is considered:

A cancellation with no refund in case of deposit payments.

A closed unit for the guest in case of full payments.

Exceptions may be made in cases of documented emergencies, subject to management approval.

Early Checkout / Shortening the Stay

Guests who wish to check out early or shorten their stay are not automatically eligible for a refund.

One additional night is automatically withdrawn from the stay and the rest is decided case by case, a partial refund may be granted if:

- The original stay was 6+ nights.
- The remaining nights can be rebooked by another guest.

Alternatively, the unused amount may be held as credit in the guest’s account for a future stay.
All such cases must be escalated to management and are subject to availability and discretion.

Force Majeure / Emergency Cancellations

In cases of force majeure (e.g., serious illness, political unrest, flight cancellations), we may offer special consideration and flexibility. Valid proof must be submitted for the case to be reviewed by management.